About Your Local BMW Retailer | Marshall Bournemouth

01202 065492

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

231 ratings and 122 comments received in the last 90 days.

18 April 2024

Everyone was very helpful. The only area of improvement are to ensure that BMW and Dealer documents are aligned and any differences are explained

15 April 2024

Service was second to none and have no complaints

04 April 2024

Everyone there was wonderful, from the lovely lady at reception to the sales managers. We simply had a great day and we spent over four hours at the Bournemouth Centre.

03 April 2024

Great service from start to finish. Tom understood what I was looking for and brought it to fruition. Couldn't be happier.

03 April 2024

Chris did a great sales job

03 April 2024

I would particularly like to thank Malek for his helpful and kind attention during my inquiry and purchase of my new car Also Hannah on reception for her friendliness and support

03 April 2024

Delivered on time and given detaied instructions on controls

03 April 2024

Smart, light airy interior

02 April 2024

The whole experience was made easy by Christopher the salesman and the staff at Marshall's of Bournemouth

30 March 2024

Very satisfied. The car was prepared and delivered as promised.

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28 March 2024

All personnel were a pleasure to deal with, in particular the sales exec, Adrian, was very efficent and was a significant influence on us buying a) a bmw vs Range Rover and b) a new vehicle vs used. Also would mention Grant Blackpool's input.

26 March 2024

During sales, Christopher Roffe explained the options available and associated price model and helped us to conclude the order same day . During delivery Chris explained the important features in details and asked us get back for follow up if needed

26 March 2024

Marek was helpful, friendly and knowledgeable; he supported us through the entire purchase process and nothing was too much trouble.

25 March 2024

We went to collect a car for my husband and came out with a car for myself, this is all due to the staff's attitude at BMW Bournemouth.

24 March 2024

Excellent Service Chris was Exceptional

19 March 2024

could not ask for more.

18 March 2024

Highly recommended and satisfied can't complain thanks marek ??

17 March 2024

Marek was great when we arrived for our handover. We were met with a big smile and a great personality. He gave clear instructions of how to use all the technology within the car whilst also being very personable.

14 March 2024

After initial challenges with delays to original order (Nov 22), the team (Chris & Grant in particular) were outstanding. Great/regular comms/regular progress updates/explained process clearly/great hand-over on day. Made us feel valued / special. Tx

13 March 2024

Tom Perry made sure I was completely happy with everything before driving away.

11 March 2024

Staff were friendly and helpful-nothing was too much trouble. They were also very well presented

09 March 2024

Faultless

09 March 2024

Adrian was very good in sorting a good package for me every time . This is my 2nd purchase this year and one last year . I have 3 cars with BM

07 March 2024

Amazing customer service

06 March 2024

The actual vehicle buying was experience was very good but better communication when the vehicle was recalled prior to delivery would have helped

04 March 2024

We got the deal done extremely efficiently and the process was seamless. Again this was largely helped by Gideon who was excellent.

04 March 2024

start to finish process experienced no issues.

03 March 2024

Tom was great

02 March 2024

I was kept well informed and the process was made very easy. Everyone of whom I had dealings with at Marshall Bournemouth were very friendly and professional throughout.

01 March 2024

Everything delivered as promised

29 February 2024

Again the staff were very helpful and friendly.

28 February 2024

BMW's are expensive and therefore not suitable for everyone. I have not had good service for several of your outlets and indeed Basingstoke is the only one I would use on the quality of their service.I was only using Marshalls because of conveniece

22 February 2024

No fault of Chris's but on collection we noticed chips in the paintwork on the front bumper. For a brand new car this is disappointing seeing as they value if the car was high.

22 February 2024

Excellent throughout but dropped a star because we were told upon collection of new vehicle that no spare key available and still no replacement 3 weeks down the line. Couldn't award 5 stars with that problem yet to be resolved

24 April 2024

Car ready when required though standard of complimentary wash was not too good

24 April 2024

Work completed efficiently but I think your prices are too high. Not impressed with the diagnostic charge of £210 regardless of problem. Pricing still not competitive. My invoice for the replacement of 2 air springs and a fuse was £1335 - !!

22 April 2024

All service points were carried out.

22 April 2024

I was delighted with the result.

20 April 2024

Good service and polite

20 April 2024

If it wasn't for Tracy saving the day this score would be zero. Thank you Tracy for transforming my experience.

20 April 2024

Car got fixed under warranty

20 April 2024

Again great service at a reasonable price with no hassle communications.

20 April 2024

Job was done to plan

20 April 2024

Help and advice given re required work. Work carried out satisfactorily on time

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20 April 2024

Super service

20 April 2024

Wild price difference from quote with no explanation. Rang after to enquire and no one called back

19 April 2024

I had to chase three times for an update on the vehicle which was in for a few days despite being told would be updated at end of day 1

15 April 2024

Friendly & efficient

15 April 2024

Good quality workmanship, and easy to agree the extra work required although the cost of the extras, Discs/Pads and tyres are on the expensive side.

10 April 2024

On the whole everyone is friendly and accommodating. However, it seems that the servicing has lost its sparkle - expensive and not to the usual high standards e.g. car cleaning service used to be much more thorough

10 April 2024

Helpful and friendly staff. Polite and friendly young man who drove me home and collected me again once car was finished - good service from BMW. Tracey was charming. Thank you.

09 April 2024

I was given an appointment time which you kept to

09 April 2024

Very efficient and unassuming

08 April 2024

The suspected steering box problem was tested and found to be quite okay. I was impressed with the professional knowledge of the engineer and the way he explained the technicalities. It was under warranty anyway but it would have saved a big bill.

07 April 2024

Dropping the car off was an absolute bun fight, nowhere to park and kept waiting as there were no staff available to book me in, in the end the lady on reception took my keys so no chance to ask them to look at other things

07 April 2024

Apart from the problem of stated in question 3, the job was done to the time given by service administrator and everything else was fine.

07 April 2024

My recall repair was cancelled twice once with 24 hours notice, as they seemed not able to get the parts. That left me driving the car fir a year with a potentially lethal problem.

04 April 2024

My experience with Marshall's

04 April 2024

Work was carried out and was kept informed

04 April 2024

Good service from Reiss

04 April 2024

Why can we not telephone our own service depot? Why is it so difficult for a workshop diary to be on the front desk?

04 April 2024

Replaced door trim under warranty

04 April 2024

I can see the difference as my car performs much better than before

03 April 2024

Could be higher given the replacement vehicle was a Mini Cooper!

02 April 2024

No problems

02 April 2024

Booked a 90 minute, "Fast Lane" appointment, took 2 a half hours. Very limited interaction with colleagues, no consistency or ownership. Hoping to discuss warranty extension or service plan extension but not given any opportunity. Just a number??

02 April 2024

Always very good service

02 April 2024

Mot was fine but car messaging still tells me that the mot is overdue, so presumably not updated by mechanic

30 March 2024

Tariro was extremely efficient and helpful and the team outside were also very friendly and helpful. The recall work was completed very quickly, the loan car was good, overall I was extremely happy.

28 March 2024

Service was carried out successfully, However, I did request ready for collection at 12.30 which was supposedly achievable.. I had to wait until about 13.40 for completion, not completely happy..

28 March 2024

Not impressed with service for the second time. Arrived for a two hour waiting appointment. They asked if I wanted car washed, said no as needed to leave ASAP. After 2.5hr car was ready and delay was due to washing. Highlighted note on service paper

28 March 2024

Car recovered to Marshalls.Parking next to impossible but the most friendly person we met was the carpark attendant.Reception staff seemed remote and disinterested when we visited to recover the car after tyre repair and poor return of phone calls.

28 March 2024

The service team were efficient and polite.

28 March 2024

Advisors are clearly overworked or just don't care enough to respond to customers. I only received a reply after contacting the dealership through the main email.

24 March 2024

Car service and my service agent were great! These deserve a 'Completely Satisfied' score. Unfortunately, manager's attitude and treatment of me were shocking and not representative of BMW's usual customer service. Please see below.

24 March 2024

Turned up Car hadn't been washed or hoovered after receiving a call saying it was ready seat cover still left on parked close to the curb which meant bumper was bent and scratched as touching curb very disappointed took pictures as proof

24 March 2024

Was told would be quick - was there for 4 hours!

21 March 2024

Necessary work was carried out without delay which was important as I had a waiting appointment.

21 March 2024

I have to phone to find out my car is ready no call from your team

20 March 2024

Pleasant, polite and professional staff. Eager to be helpful.

19 March 2024

Didn't receive the video of my MOT plus booked for express and waited 2 hrs. my car was washed etc w/o asking.. when waiting surely you should check with the customer whether they want to wait whilst this is done?

19 March 2024

Although our visit wasn't booked correctly the service department didn't let us down.

19 March 2024

Carried out a service, looked after well by the service guy. Reiss is a credit to Marshall Bournemouth. ????

19 March 2024

Car was supposed to be valeted and wasnt as they "forgot"

17 March 2024

The service carried out was in accordance with my instructions.

16 March 2024

Service department small and very busy didn't open till after eight

14 March 2024

Never cleaned my car after the service even though when I booked it they said it would be cleaned.

14 March 2024

As no.1

13 March 2024

I had to wait 3 weeks for the service to be carried out. I felt that a main dealer should have more capacity. The car was released to me with 3mm left on the rear brake pads. I was quoted over £400 to replace them which is ludicrous. Car wasn't clean

12 March 2024

Quick check in and Reece is always very helpful

11 March 2024

The staff were helpful and the work was completed quickly

11 March 2024

Service completed satisfactorily

11 March 2024

If I could leave a 0 I would. how can I grade work that wasn't completed ?

11 March 2024

The car is in perfect condition, problem solved.

11 March 2024

Warning light came on as I drove away and I had to return to the Service Centre

10 March 2024

I like the workshop video and courtesy car but had to wait several months for the service appointment.

10 March 2024

That's the series, I always receive he's always 2nd to none

09 March 2024

My car had a factory recall. I called before returning and was told the car was ready, however when arriving was then informed they did not have the part. Chosen hire car not available due to late service. Car not returned washed

08 March 2024

Staff very professional and friendly, only negative is that the courtesy car was a bit dirty and had hardly any fuel in it

08 March 2024

For being incorrectly assured on multiple occasions that there was active warranty on the vehicle acording to their system and the work would be covered, only to be invoiced £2.7k after collecting the car and Marshall realising there was a mistake.

07 March 2024

The service department at Marshall's Bournemouth could not have been more helpful.

07 March 2024

The service was carried out to my satisfaction but I received the car back a lot later than I was expecting

07 March 2024

Good information provided with a smile

06 March 2024

There were very good bits. But it's the failure to follow up on promises leading to frustration and wasted time. To the point where future work will need to be arranged elsewhere despite longer journeys.

06 March 2024

The experience was easy, very business like but friendly at the same time.

06 March 2024

Very happy with the actual service process and the service but not the peripheral issues

04 March 2024

Service timed to suit and was completed well within estimated time. All necessary work was completed and explained in detail.

04 March 2024

Attentive staff

02 March 2024

Only downsize is the size of bill

01 March 2024

Would have been 5* but disappointed I was charged £8.25 for a remote battery that I didn't need as I had just replaced (for £2.50). Was not asked and I didn't ask for battery replacement. Would have been nice to have the option to refuse & reduce bil

27 February 2024

Good communication and I believe fair prices generally.

23 February 2024

The service at reception was slow. Nobody was at their desks to receive me as a client. Parking was awful. No lift to the waiting area...which is sparsely and not luxuriously furnished (unlike Mercedes for example).

22 February 2024

All things done as specified and on time

22 February 2024

I was told last July that the parts were on order. When I came in last week, Jamie informed me that they had never been ordered!

22 February 2024

A good level of service, feedback on status and work carried out

22 February 2024

Very good experience, once I had got my car booked in to have all four recalls done

22 February 2024

Very professional, knowledgeable and helpful staff

22 February 2024

Service Manager was very good.

22 February 2024

Efficient service for recalls so not charged, otherwise too expensive for me

22 February 2024

All done as expected

22 February 2024

Price given on tyres were ex vat although this was never advised so as a consumer why would I assume a price to be ex vat when other tyre place s in the UK do fitted prices including vat for consumers. also attempted to charge me for warranty visit

07 February 2024

Very professional attitude of all staff involved.

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